Introduction

Cleaners To Your Door Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and protect personal information that we obtain about our customers ("you", "your"). We are registered in England and Wales under company number [insert company number] and have our registered office at [insert registered office address].

Information We Collect

We may collect and process the following data about you:

    ● Personal Identification Information: Name, address, email address, phone number.

    ● Payment Information: Bank account details, payment card details.

    ● Service Information: Details about the cleaning services you require, including property details and special instructions.

    ● Technical Information: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

    ● Usage Data: Information about how you use our website, products, and services.

    ● Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use the information we collect in the following ways:

    ● To provide and manage our cleaning services.

    ● To process your transactions and manage your payments.

    ● To communicate with you regarding your bookings, inquiries, and any issues.

    ● To improve our services and website through data analytics.

    ● To send you marketing communications if you have opted-in to receive them.

    ● To comply with legal obligations.

Legal Basis for Processing Your Information

We rely on the following legal bases to process your personal data:

    ● Performance of a Contract: To fulfill our contractual obligations to you.

    ● Consent: Where you have given us explicit consent to process your information for a specific purpose.

    ● Legitimate Interests: To manage and improve our services and website, and to protect our business interests.

    ● Legal Obligation: To comply with any legal obligations or regulations.

Sharing Your Information

We may share your personal data with:

    ● Service Providers: Third parties who provide services on our behalf, such as payment processors, IT service providers, and marketing agencies.

    ● Professional Advisors: Including lawyers, bankers, auditors, and insurers.

    ● Law Enforcement Agencies: Where we are required to do so by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements.

Your Rights

You have the following rights regarding your personal data:

    ● Access: To request access to your personal data.

    ● Rectification: To request correction of any inaccurate or incomplete data.

    ● Erasure: To request deletion of your personal data.

    ● Restriction: To request restriction of processing your personal data.

    ● Data Portability: To request transfer of your personal data to another party.

    ● Objection: To object to the processing of your personal data.

    ● Withdraw Consent: To withdraw consent at any time where we are relying on consent to process your personal data.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. This policy was last updated on [insert date].

Contact Details

If you have any questions about our privacy policy or data, please contact us at:

Telephone: 0800 246 1307

Mobile: 07947 595 562

Email Address: enquiries@cleanerstoyourdoor.co.uk